Delivery Information

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 

2. Delivery Location

All items offered on our website are available for delivery to addresses in the United Kingdom. 

We also accept orders for Prints and Originals from international customers who are shipping to addresses worldwide with the exception of China. 

Any shipments of giftware outside of the United Kingdom are not available at this time. 

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.  

Unless there are exceptional circumstances, we make every effort to fulfill your order within 10-15 business days of the date of your order. Business day means Monday to Friday, except holidays.

Please note we do not ship on Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Delivery Instructions

You can provide special delivery instructions by emailing us at contact@debbiechatfield.co.uk or +44 (0) 1785 781075.

5. Shipping Costs

Postage and Package is based on the weight of your order and the delivery method.  In the United Kingdom there is free postage on all orders over £40.00, most orders under £40.00 will attract a charge of £2.95.

To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. International Shipping will also incur a charge.  You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

6. Damaged Items in Transport 

If there is any damage to the packaging on delivery, contact us immediately or call on +44 (0) 1785 781075.

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us or call on +44 (0) 1785 781075.